Shipping policy

VayCay Bakes Shipping & Collection Policy

Cake, Cupcake & Bento Collection
Celebration cakes, cupcakes, bento cakes and cake packages are currently collection only from East London.

Your collection date and time will be confirmed as part of your order. Full collection details will be provided before collection.

Please arrive at your agreed collection time and ensure you have a suitable, flat and secure surface for transporting your cake safely.

Edible Toppers, Prints & Cake Wraps
Edible cake toppers, cupcake toppers and cake wraps are available for UK delivery or local collection.

Our current delivery options are:

UK Standard Delivery — £2.50
Estimated delivery time: 3–5 business days

UK Express / Tracked Delivery — £4.99
Estimated delivery time: 1–2 business days

Orders placed before 2pm may be eligible for same-day dispatch, depending on design approval, personalisation requirements and current order volume. Same-day dispatch is not guaranteed.

Delivery times begin from the date your order is dispatched, not from the date the order is placed.

Please make sure your delivery address is correct before completing checkout. Customers are responsible for providing accurate delivery information.

We recommend ordering with enough time before your celebration or event.

Once an order has been handed to the postal carrier, delays may occur outside our direct control. However, if there is an issue with your delivery, please contact us and we will do our best to assist.

For urgent orders or delivery questions, contact orders@vaycaybakes.com.